Effective date: 29.10.2025
Legal entity: ReviewLab is operated by Roman Verevkin, self-employed individual registered in Portugal (NIF 323154190), with registered address in Matosinhos, Portugal ("ReviewLab," "we," "us," or "our").
These Terms of Service (the "Agreement") govern access to and use of ReviewLab's software-as-a-service platform, review widgets, analytics, APIs, and related services (collectively, the "Platform") by the customer agreeing to these terms ("Customer," "you," or "your"). By creating an account, installing or embedding our widgets, or otherwise using the Platform, you accept this Agreement. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have authority to bind that organization.
Capitalized terms not defined here have the meanings given in context.
2.1 Registration. You must provide accurate Account information and keep it updated. Login credentials are confidential; you are responsible for all actions under your Account.
2.2 Age and capacity. You must be at least 18 years old (or the local age of majority) to use the Platform. If you are 16–17, you represent that you use the Platform with the consent and under the supervision of a parent or legal guardian, and that they accept this Agreement on your behalf.
2.3 Compliance. You and your Authorized Users must comply with this Agreement, the Privacy Policy, the Cookie Policy, and any Data Processing Addendum ("DPA") where applicable.
3.1 Plans. Access is provided on a subscription basis per the Order (quarterly or annual unless otherwise specified). The subscription starts on the Effective Date in the Order.
3.2 Auto-renewal. Subscriptions auto-renew for successive periods equal to the initial term unless you disable auto-renewal in Account → Billing or give non-renewal notice within the applicable notice window (see §3.2.1). We will send a pre-charge reminder at least 2 calendar days before the renewal charge to the Admin email on file.
3.2.1 Notice window. At least 3 days before the end of the current term.
3.3 Easy cancel. You can turn auto-renew off at any time in Account → Billing. Cancellation takes effect at the end of your current term and does not affect statutory rights.
3.4 Taxes. Fees are exclusive of taxes. You are responsible for all taxes (VAT, sales, use, withholding) except taxes on our net income. Where required, we will invoice taxes or collect tax at checkout.
3.5 Price changes. We may change prices for renewal terms; we will notify you in advance and changes will apply at the next renewal.
3.6 Upgrades/Downgrades. Upgrades take effect immediately (prorated for the current term). Downgrades take effect at the next renewal unless we agree otherwise.
3.7 Post-charge grace refund. If a renewal charge was processed and you do not agree with the renewal, you may request a refund within 7 calendar days from the charge date by emailing info@reviewlab.pro. We will reverse the renewal and end access for that term once processed.
4.1 What we do. The Platform aggregates publicly available reviews from Third-Party Services that you connect, and renders them via embeddable widgets and dashboards with optional analytics and AI summaries.
4.2 Third-Party Services. You are solely responsible for your accounts with Third-Party Services and must comply with their terms (including rate limits, scraping/automation rules, and display guidelines). ReviewLab is not affiliated with, endorsed by, or responsible for Third-Party Services. Their availability may change, and data access may be limited or revoked by those services.
4.3 Caching & rendering. You authorize ReviewLab to fetch, cache, process, and display publicly available review content (including reviewer names/handles as publicly shown, ratings, text, timestamps, and links/media) as necessary to provide the Platform.
4.4 Consent & disclosures on your site. If your use of widgets or analytics requires cookie/consent banners or other disclosures under applicable law (e.g., ePrivacy/GDPR), you must implement and honor them. See our Cookie Policy for details.
4.5 Service limits. We may enforce fair-use limits (e.g., API rate limits, number of connected sources, refresh frequency) as described in the Documentation or Order.
5.1 Optional. AI Features are optional and may be enabled per workspace or widget.
5.2 Data handling. To provide AI Features, relevant snippets/metadata may be sent to subprocessors (e.g., AI/ML infrastructure providers) under the DPA. We do not use Customer Personal Data to train third-party foundation models for their own purposes. We may use de-identified or aggregated performance signals to improve AI Features.
5.3 Outputs. AI outputs may be incorrect, incomplete, or not unique. You are responsible for reviewing outputs and for any decisions made in reliance on them. Do not rely on AI Features for safety-critical or legally determinative scenarios.
5.4 Restrictions. Do not submit unlawful, sensitive, or special-category data to AI Features unless you have a lawful basis and enable suitable safeguards.
6.1 Ownership. As between the parties, you own Customer Content.
6.2 License to operate. You grant ReviewLab a worldwide, non-exclusive license to host, cache, process, display, and transmit Customer Content solely to provide the Platform, improve/secure it, and as otherwise permitted in this Agreement.
6.3 Representations. You represent and warrant that you have all rights necessary to link to third-party pages and to process and display Customer Content through the Platform, and that Customer Content does not infringe or violate any rights or laws.
6.4 Takedowns. We may remove or disable access to Customer Content that we reasonably believe violates the AUP, rights of others, or law. We may respond to valid notice-and-takedown requests.
You and your Authorized Users must not:
(a) Unlawful/rights violations. Use the Platform unlawfully; violate privacy, IP, publicity, or contractual rights; submit illegal content, threats, harassment, hate, defamatory or obscene content.
(b) Security abuse. Upload malware; facilitate fraud or abuse; circumvent or interfere with security, integrity checks, or rate limits; probe/scan/test (including pentests) without prior written consent.
(c) Misuse/redistribution. Resell, sublicense, or provide the Platform to third parties except as allowed in your Order; misrepresent identity or affiliation; engage in social engineering.
(d) Prohibited data. Submit special-category or children's data unless expressly allowed by law and covered by your DPA with us; submit payment card data outside our PCI-compliant processor's flow; submit government IDs, passwords/credentials, or other high-risk secrets.
(e) Third-Party Services. Violate Third-Party Services' terms (rate limits, robots/automation rules, branding/display guidelines); scrape or republish non-public data; circumvent technical protections.
(f) API & fair use. Use APIs and automation only as documented; keep tokens secret; do not share publicly; do not generate excessive traffic or bypass caching/refresh schedules. We may throttle or rate-limit abusive patterns and set reasonable fair-use thresholds (published in docs and subject to change).
(g) Branding. You must not remove, obscure, or mask any "Powered by ReviewLab" attribution unless your plan explicitly permits removal. CSS or code-based obfuscation of branding is prohibited.
Enforcement. We may take proportionate action, including warnings, content removal, throttling, feature restrictions, temporary suspension, or termination. For urgent threats, we may act without notice; otherwise, we aim to provide prompt notice with reason and a contact for appeal.
Each party may access the other party's Confidential Information and will use it only to perform this Agreement, protect it with reasonable care, and not disclose it to third parties except to affiliates, employees, and subprocessors under confidentiality obligations.
We may access your Account only as necessary to monitor Platform stability, investigate incidents, provide support, or fulfill legal obligations, and always subject to confidentiality and applicable law.
9.1 Security. We maintain an information security program with technical and organizational measures (TOMs) described in Annex II of the DPA.
9.2 Privacy & DPA. Our Privacy Policy describes how we handle personal data as a controller (e.g., billing/CRM). Where we process Customer Personal Data as a processor, the DPA governs.
9.3 Order of precedence. For any conflict about Processing of Customer Personal Data, the DPA prevails; otherwise this Agreement governs.
10.1 Our IP. ReviewLab and its licensors own all rights, title, and interest in and to the Platform and Documentation, including all improvements and derivative works. No rights are granted except as expressly stated.
10.2 Feedback. If you submit feedback or suggestions, you grant ReviewLab a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose, without obligation to you.
The Platform may interoperate with Third-Party Services. We are not responsible for their acts/omissions, terms, or privacy practices. Some components may include open-source software governed by their own licenses.
12.1 Suspension. We may suspend access (in whole or part) for: (a) non-payment after notice; (b) material or repeated AUP violations; (c) security risk; (d) request by a Regulator or court.
12.2 Termination for cause. Either party may terminate for a material breach not cured within 30 days after written notice.
12.3 Effect. Upon termination/expiry, your access ends. Data export: for [30] days after termination, you may export permitted data via available tools (unless prohibited by law or takedown). We may then delete Customer Content per our retention policies and the DPA. Fees already paid are non-refundable except as expressly provided.
13.1 Mutual. Each party represents it has authority to enter this Agreement.
13.2 Service warranty. We warrant that the Platform will materially conform to the Documentation during a paid term. Your exclusive remedy for breach of this warranty is re-performance or, if we cannot cure, a pro-rated refund for the non-conforming period.
13.3 General disclaimers. Except as expressly stated, the Platform is provided "as is" and "as available." We disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Review data and availability from Third-Party Services are outside our control.
14.1 By Customer. You will defend and indemnify ReviewLab against third-party claims arising from (a) Customer Content or your use of the Platform in violation of law or this Agreement; (b) infringement/misappropriation by Customer Content; or (c) your breach of Third-Party Services' terms.
14.2 By ReviewLab (IP). We will defend and indemnify you against third-party claims alleging that your authorized use of the Platform infringes a third party's IP right, and pay resulting damages/fees finally awarded, provided you promptly notify us and cooperate. We may, at our option, (i) modify or replace the Platform to be non-infringing; (ii) obtain a license; or (iii) terminate the affected features and issue a pro-rated refund for the remainder of the term. We have no obligation where the claim arises from Customer Content, combinations not provided by us, or misuse.
To the maximum extent permitted by law:
(a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility; and
(b) each party's aggregate liability under this Agreement is limited to the amounts paid or payable by Customer to ReviewLab for the 12 months preceding the event giving rise to liability.
These limits do not limit liability that cannot legally be limited (e.g., for death/personal injury caused by negligence, willful misconduct) or liability that must remain unlimited under SCCs/UK Addendum where those apply.
You will comply with applicable export control and sanctions laws and will not use the Platform in embargoed countries or for prohibited end-uses. You will comply with anti-bribery laws (including the UK Bribery Act and the U.S. FCPA).
We may update the Platform (including features, interfaces, or integrations). We may modify this Agreement for future terms. Material changes will be notified in advance and will take effect at the next renewal or as otherwise stated. If you object to material changes that materially reduce your rights, you may elect not to renew; for mid-term changes required by law, we will implement them with reasonable notice.
18.1 Governing law & venue. This Agreement is governed by the laws of Portugal, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Lisbon, Portugal. If mandatory law grants you a different forum, that forum prevails only to that extent.
18.2 Order of precedence (stack).
DPA (for Processing of Customer Personal Data) → this Agreement (all other topics).
If this Agreement conflicts with the DPA regarding Processing of Customer Personal Data, the DPA prevails. Otherwise, this Agreement governs.
19.1 Assignment. Neither party may assign this Agreement without the other's consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets (with notice).
19.2 Force majeure. Neither party is liable for delays or failure caused by events beyond reasonable control (e.g., Internet/hosting outages, denial-of-service, acts of God, war, terrorism, labor disputes, government actions).
19.3 Notices. Legal notices to ReviewLab: info@reviewlab.pro and to our registered address above. Notices to you: the Admin email in your Account.
19.4 Severability; waiver. If any provision is invalid, the remainder remains in force. Failure to enforce a provision is not a waiver.
19.5 No third-party beneficiaries. None are intended.
19.6 Entire agreement. This Agreement (with the Order, AUP, Privacy Policy, Cookie Policy, and DPA) is the entire agreement and supersedes prior discussions.
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